Warranty Policy

ICAN warranty their products against manufacturing defects for a two years period, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.

Every ICAN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.

Product Group:

Frame and Rim

Applies to all ICAN and Triaero brand bike frame, and FL series, AERO Series and Nova Series rims.

Coverage: 

*Note: Standard Rims(23mm rim wide)have 2 years warranty

**2-year Warranty from the date of purchase applies to items purchased from 07/01/2020 forward.

Conditions:

  1. If any manufacturing defect occurs within 90 days of the date of purchase, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 91 days and up to 2 years, ICAN is obligated to replace the product(s). The product owner is responsible for shipping costs.
  2. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
  3. The Standard Warranty program is not transferable and only applies to the initial purchaser.

This warranty does not cover:

  • Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
  • Products which have been incorrectly installed and/or adjusted.
  • Issues brought about by neglect or poor maintenance.
  • Surface finish and cosmetic treatments (anodizing, decals, etc.)
  • Crash damage.
  • Consequential or incidental damages (where applicable)
  • Products purchased “second-hand”, “used”, “as-is”, or expressly “without warranty”
  • Counterfeit products
  • Unauthorized modification or alteration, including without limitation, any repair performed by anyone other than ICAN or an ICAN-authorized servicer, or outside of the recommendations of ICAN Customer Service

Tips:Please contact the official support of ICAN at the first time when you find a quality problem. Please do not repair our products privately, otherwise we will not bear any warranty.

The following will void your warranty

  • Misuse (Jumping, trick riding, etc.)
  • Modification of wheels
  • Tire pressure exceeding 140psi
  • Improper assembly
  • Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
  • Use of brake pads not designed for carbon wheels

    Crash Replacement Policy

    The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, accidents, rock strikes etc.

    Product Group: All bike frame and rims on our website.

    Discount: 15% discount of the retail price.

    Conditions:

    1. The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.
    2. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
    3. Please note that you are responsible for any associated shipping costs, customs, and duties.

    One Year Warranty

    Product Group:

    Components and accessories

    All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.

    NOTE: All ICAN items are warrantied under normal use.

    All cracked or damaged products or photos must be sent to ICAN Factory to analyze. If the frame or rims are deemed to be damaged or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts.

    If have any questions,please contact us at info@icancycling.com

    Web Order Refunds and Exchanges

    The return policy is only valid for customers who place an order on the website.ICAN will accept returned items from the ICAN web store for an exchange or refund if the following criteria are met:

    1. The product is returned within 45 days from date of the original purchase.
    2. The product is resalable; in the original packaging, un-used, and un-mounted.
    3. The product is damaged due to uncontrollable factors during the transportation process.
    4. Please reference your packing slip to complete the return form, and include with the item you wish to return or exchange.

    Fine Print

    • Items returned for a refund or exchange are subject to inspection by the returns team.
    • The product is damaged due to uncontrollable factors during the process of transportation,Please contact us within 3 working days and show us as much proof, photos, videos etc as possible.We will support return or replacement.
    • New items or Repaired items will be shipped to you as soon as we receive the items for replacement.
    • We will process the refund for the item and the return shipping cost within 3 business days after we recieve the items.
    • Onced refuses to sign for the package for personal reasons,the customer will need to bear the freight incurred during the transportation.

    For personal reasons, if you apply for a return or exchange, you will have to bear the corresponding costs.

    • If the products you buy have been shipped from China

    You will need to pay for the return freight and the shipping fees incurred transportation.Shipping costs in different countries may be different, please consult the your customer sales for the specific cost details.

    • If the products you buy have been shipped from overseas warehouse

    You need to pay a delivery fee of $50 and the shipping cost for returning the goods.

    The Process Of Return And Exchange

     

    Return and Exchange