The Process Of Return And Exchange
ICAN warranty their products against manufacturing defects for a period not to exceed three years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.
Every ICAN frame and rim has a useful product life cycle. Each bike, frame and rim will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us. Failure to use the provided warranty card will void your warranty. Save your dated receipt for proof of purchase.
Frame and Rim
Applies to all ICAN and Triaero brand bike frame, and FL series, AERO Series and Nova Series rims.
*Note:Standard Rims（23mm rim wide）have 2 years warranty
**3-year Warranty from the date of purchase applies to items purchased from 07/01/2020 forward.
- If any manufacturing defect occurs within 90 days of the date of purchase, is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs after 91 days and up to 3 years, ICAN is obligated to replace the product(s). The product owner is responsible for shipping costs.
- If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
- The Standard Warranty program is not transferable and only applies to the initial purchaser.
This warranty does not cover：
- Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
- Products which have been incorrectly installed and/or adjusted.
- Issues brought about by neglect or poor maintenance.
- Surface finish and cosmetic treatments (anodizing, decals, etc.)
- Crash damage.
- Consequential or incidental damages (where applicable)
The following will void your warranty
- Misuse (Jumping, trick riding, etc.)
- Modification of wheels
- Tire pressure exceeding 140psi
- Improper assembly
- Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
- Use of brake pads not designed for carbon wheels
Crash Replacement Policy
The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, accidents, rock strikes etc.
Product Group: All bike frame and rims on our website.
Discount: 15% discount of the retail price.
- The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.
- Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
- Please note that you are responsible for any associated shipping costs, customs, and duties.
One Year Warranty
Product Group:Components and accessories
All ICAN components, such as but not limited to the following: fork, seatpost, stem, handlebar, saddle, headset, and crankset.
NOTE: All ICAN items are warrantied under normal use.
All cracked or damaged products or photos must be sent to ICAN Factory to analyze. If the frame or rims are deemed to be damaged or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, ICAN may offer a discount for the replacement parts.
If have any questions,please contact us at email@example.com
- ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.
- If it is your problem that you don't want to pick the item up, but we have delivered the item; or you don't want the item and just want to return, like some customers may order the wrong item but find it after receiving, customers need to pay for the return freight, we will refund you the money of the item, not including the shipping fees. Because this is not the problem of manufacturer's, hope you all can understand.
- New items or Repaired items will be shipped to you as soon as we receive the items for replacement.
- After we get the items, then we will process the refund for the item and the return shipping cost within 3 business days.